Shipping & Returns
Shipping Policy
RM Rafts will ship your purchase(s) via FedEx Ground generally within three days from the date of purchase. Sales tax will be applied to orders within the state of Colorado.
To make other shipping arrangements, or for international shipments, please call us at 1-888-976-7238 or contact us.
As of November 2009, shipping charges apply as follows:
Saturn Boats and Packages:
13', $99 shipping & handling
14', $139 shipping & handling
15', $189 shipping & handling
13' whitewater package, $109 shipping & handling
14' whitewater package, $149 shipping & handling
15' whitewater package, $199 shipping & handling
13' frame package (fish or booze cruise), $139 shipping & handling
14' frame package (fish or booze cruise), $179 shipping & handling
15' frame package (fish or booze cruise), $219 shipping & handling
All other items/orders less than $75:
$1-10, $5 shipping & handling
$11-20, $8 shipping & handling
$21-30, $12 shipping & handling
$31-74, $15 shipping & handling
Shipping and handling charges are subject to change without notice. However, RM Rafts will make an effort to keep this page updated, accordingly.
Return Policy
Seven (7) Day Money Back Satisfaction Guarantee.
We are 100% confident that our boats are of great quality and even better value.
However, if upon receiving and inspecting your item you decide that you want to return it, you will have seven (7) days as of the date of shipment arrival to return it for a refund minus the shipping cost. Any additional fees associated with a purchase transaction will be deducted from amount of refund.
No refund for used or worn merchandise. Refunds and canceled orders will be issued via company check. Please allow 7-14 days for delivery. Customers are responsible for charges associated with shipping of their orders. If order has been canceled after it has been already shipped out, the appropriate amount will be deducted from total of refund.
Customers wishing to return their boat should contact RM Rafts, LLC at 1-888-9RMRAFT (1-888-976-7238) for instructions on returning the boat.
Please read carefully for conditions of refund:
IMPORTANT: Returned item should be unused, and exactly in the same condition as you received it from us!
- Carefully unseal shipping box by removing packing tape from front. Do not rip or damage shipping box.
- Please take a quick note how items are arranged in the box, and how the boat has been folded. You might need it in the extremely unlikely case you need to pack everything back in the box for a return.
- Unfold the boat on a clean surface free of debris, sand or water. Tarp or plastic is recommended.
- Inflate boat using enclosed pump for inspection. Do not throw away plastic bags.
- Carefully inspect boat without using it in the water.
- Make sure that you are happy with your purchase!
If you decide to return the boat for a refund:
- Fully deflate all boat compartments and air floor. Electric inflator/deflator is recommended.
- Immediately after full deflation of a compartment, place valve pushpin in the upper position to avoid air getting back into compartment. To do it press valve pushpin in with a finger and rotate until it pops-up.
- Please make sure there is absolutely NO debris, dirt, sand or water on the deflated boat.
- Carefully fold the boat back to the same state as it was removed from box. If air remains in compartments, you will not be able to completely close the box.
- Place folded boat and all accessories back in the box and securely seal it with a packing tape.
- You are responsible for shipping arrangements back to us. Please insure shipment for its value.
- We recommend FedEx Ground service from FedEx staffed facility as a cheapest way to send packages. Please visit www.fedex.com for locations near you. Do not use authorized centers, since they are charging extra fees.
- We DO NOT recommend using UPS for returns. From our experience, they are not reliable and extremely inflexible. We are NOT responsible for packages sent to us via UPS.
We reserve the right to charge 15% restocking fees for items that was not packed same way as we send it to you, or have some kind of dirt, skid marks or footprints. If we have to clean this item after you, we will charge restocking fee.
Absolutely NO REFUND for items that were used!
Please understand that we have to re-sell returned boats, and you will be responsible for charges that will depreciate the value of returned merchandise.
